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+61 489078993

sales@shineautomotors.com.au

182 Gympie Road, Strathpine QLD 4500

+61 489078993
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Frequently Asked Questions

Got questions? We’ve got answers. Browse our FAQs for helpful information about purchasing, payments, financing, shipping, inspections, returns, and more.

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Our team is here to help. If you can't find the answer you're looking for, contact Shine Auto Motors and we'll be happy to assist you.

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You must make the full payment for your selected vehicle upfront when you place your order. Shine Auto Motors will securely hold your payment until you receive the vehicle and complete your 10-day inspection period.
Once you receive your vehicle, you'll have 10 days to thoroughly inspect it and make sure it meets your expectations. If you decide not to keep it during this period, you can initiate a return.
Contact our customer support team within your 10-day inspection period. We will assist you with the return process and arrange pickup according to our return terms.
If you encounter an issue or have questions about your vehicle during the 10-day inspection period, contact our customer support team. We're here to assist you and help ensure a smooth experience.
Yes. We offer financing options to help make your vehicle purchase more convenient. Contact our team to learn more about available financing options and the application process.
There is no return shipping charge when an eligible return is initiated within the 10-day inspection period. We will arrange pickup and cover the transportation cost.
Once the returned vehicle has been picked up and the return has been processed, we will promptly initiate your refund. Our stated processing time is within 24 hours.
If you decide to keep your vehicle after the inspection period, the purchase is finalized according to your purchase agreement.
We handle our own transportation and use large trailers that allow us to transport multiple vehicles efficiently. This enables us to offer shipping at approximately $0.80 per mile.
Yes. Shine Auto Motors offers convenient vehicle shipping to customers throughout the United States. Our team will coordinate the shipping process and delivery details with you.
You can reach our customer support team using the contact information provided on our website. We're available to assist with questions about vehicles, purchasing, shipping, financing, and other inquiries.

Your Satisfaction Is Our Priority

At Shine Auto Motors, we're committed to providing a straightforward, secure, and convenient online vehicle-buying experience. If you need additional information or clarification, our team is ready to assist you.